|
All customers receive 30 days of free support and training. The 30 days of free support starts when one of our engineers has installed and completed the Gopher installation checklist on all PC's licensed to use Gopher. Training is always scheduled in one-hour blocks. After the initial 30 days, optional support agreements entitle customers to 1/2 hour of phone support per month. The support time allocation is non-cumulative from month to month. Customers on a Gopher Support Plan will also receive all upgrades at no charge. Gopher has at least 3 minor and 1 major upgrades every year. Both minor and major upgrades add new features and functionality to Gopher and ensure compatibility with the latest release of Microsoft products. |
 |
|
|
|
| Training after the initial 30 day period is conducted over the phone and will be provided at the rate of $160 per hour. On site training beyond the previously described is available for all customers at the rate of $1000 per day plus travel expenses. Please contact us directly regarding any custom training needs. |
|
|
|
|
| Conversions of data in legacy systems to Gopher will be provided at the rate of $160 per hour. Note: we have performed hundreds of conversions and none has cost more than $1800. |
|
|
|
|
| Custom modifications and additions to the printed/emailed output of Gopher (i.e. resumes, letters and reports), can be provided at the rate of $160 per hour. Custom modifications to the Gopher screen and/or database can be provided at the rate of $160 per hour. Note: Modifications to Gopher screens and database are not recommended because of the ongoing cost to support such modifications. |
|
|
|
|
| Consultation services will be provided at the rate of $160 per hour. BlackDog Recruiting Software, Inc. can provide expert level consultation services for departmental re-structuring, job descriptions, procedures and recruiting methods to maximize the effectiveness of Gopher. In addition, consulting for agency and recruiting function startups in human resource departments can be provided. Please contact us directly regarding any custom consultation needs. |
|
|
